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Site Experience Specialist, Search and Browse
Neiman Marcus
Dallas
Department Stores
Full time
Posted 1 month ago
Copied
Market: TX - Dallas
Industry Segment: Department Stores
Category: eCommerce
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary Statement:

The Site Experience Specialist, focusing on Search & Browse will be a key member of the Neiman Marcus eCommerce team in helping establish sitewide and category perspectives on optimizations around the way consumers search and browse on NeimanMarcus.com. The specialist will support and help execute on category goals and strategies and deliver a world class product discovery luxury shopping experience.

This role requires high attention to detail, technical skills, the ability to problem solve and multitask, along with strong interpersonal skills to effectively collaborate with stakeholders. A successful Site Experience Specialist will be proactive, highly analytical and data driven with an understanding of various online marketing principles and KPIs, as well as have a passion for product and market trends. Both a strategic thinker and a roll-up-your-sleeves operator, the ideal candidate should be comfortable working in a fast-paced, demanding, and exciting environment.

Responsibilities & Duties

  • Increase search conversion rate by reducing friction in the search experience and help customers find what they want right away.
  • Provide relevant results to customers based on the search term. Using third-party tool, execute algorithm tweaks to ensure the most relevant products are prioritized within the results.
  • Create synonyms for null search results specific to brands that are not carried by Neiman Marcus. Redirect commonly misspelled searches to relevant search terms.
  • Add filters & facets to search results to allow customers to narrow the results.
  • Analyze and report on relevant ecommerce KPI’s and performance.
  • Bachelor’s degree.
  • Minimum of 1+ years of relevant retail ecommerce experience. Proven experience successfully driving Search and Browse strategies is preferred.
  • Skilled in defining the right metrics to measure how your actions are impacting customers and the business.
  • Strong analytical skills with hands-on experience using data analytics tools. Adobe Analytics experience preferred. Advanced Excel and Microsoft Office skills required.
  • Technically savvy. Familiar with Machine Learning concepts, Search fundamentals, approaches to personalization.
  • Strong experience in large scale enterprise organizations. Luxury retail preferred.
  • Excellent communication skills – interpersonal, verbal and written.
  • Strong commitment to timelines, accuracy, organization and professionalism.
  • Thrives in a fast-paced and cross functional environment with a customer first mindset.
  • Strong attention to detail
  • “Win together” mentality
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for Business

  • Models flexibility and decisiveness in changing direction as the business environment dictates to achieve strategic objectives
  • Fosters consistent reflection on past performance and continuously improve
  • Encourages and scales idea-sharing

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely channel-centric one

Communicating Effectively

  • Demonstrates effective and appropriate use of communication channels within Nmg
  • Develops and delivers compelling presentations on difficult or controversial topics for varied audiences
  • Adjusts content, style and message to maximize comprehension for a wide variety of audiences
  • Establishes and fosters an environment encouraging effective cross-organizational communications
  • Provides coaching on communicating effectively within and across teams and organizations

 

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Site Experience Specialist, Search and Browse
Neiman Marcus
Dallas
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Site Experience Specialist, Search and Browse
Neiman Marcus
Dallas

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