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Store Coordinator – Flagship
Tiffany & Co.
New York
Luxury Watches and Jewelry
Full time
Posted 1 month ago
Copied
Market: NY - New York
Industry Segment: Luxury Watches and Jewelry
Category: Retail Store Management
Seniority: Coordinator
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

General responsibilities, shared by all Coordinators include, but are not limited to the below

  • Support Appointment Desk by welcoming clients and connecting them with respective Client Advisors.
  • Offer in-moment support by opening IT tickets, problem solving through ad hoc situations in service of the client experience, inclusive of JRNI, SalesForce, POS, etc.
  •  Administer Valuation requests.
  • Support in general business support across full store and on focused and assigned floors.
  • Areas of Pride & Focus will be assigned based on needs of the business and key strengths of the incumbents.

Areas of Pride & Focus

Induction & Onboarding

  • Aligned and focused all-team communication for Induction & Onboarding experience.
  •  Act as logistics point person for all new hires and transfers into the NY Flagship. Liaise with various functional partners to support new hires with IDs, proper systems access, general store and business best practices, etc.
  • Actively partner with Retail Learning team on sharing feedback from Induction participants and iterating on proposed solutions and improvements.
  • Own and deliver identified parts of Induction training, introducing new members of the team to various functions and departments, formulating partnerships.
  • Active voice of in-store priorities, sharing successes and amplifying defined strategies to new team members

Client Relations, Development & Experience

 

  • Aligned and focused all-team communication for Client Relations initiatives, activities and priorities.
  •  Support store teams by administering the client gifting strategy, inclusive or shipment and tracking, executing the action plan identified by the Client Advisor and the Team Manager.
  • Work with Client Relations team to provide attendance lists for in-store events and activations.
  • Administrative and coordination support for Client Advisors in creating client itineraries, engagement calendars, event invitations and special moments.
  • Billing for client activations and supporting event budgets to efficiently track spending, by event,
  • while identifying risks and opportunities
  • Resource for client reassignment in SalesForce, in partnership with CR and retail team.

Creative Visual Merchandising & Corporate Real Estate Services

  • Support general administrative needs of the CRES and CVM teams and departments
  •  Manage Service Now channel for building maintenance support
  •  Process payments and invoices via COUPA
  •  Monitor and support facilities related building requests
  •  Liaise between business external and internal vendors to facilitate seamless execution of instore
    events and activations

Client Services, Home & Accessories

  • Support Client Services team with general business needs.
  • Support Client Services Manager in resolving and addressing call backs for Client service surveys.
  •  Support Home & Accessories business through product knowledge and general floor support.

About Tiffany & Co.

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

Store Coordinator – Flagship
Tiffany & Co.
New York
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Store Coordinator – Flagship
Tiffany & Co.
New York

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