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Store Manager – Saks 5th Avenue Concession
Loro Piana
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 3 weeks ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position

The Store Manager is responsible for achieving the store targets, coordinating, providing guidelines to the team and overseeing their application. They are a professional in the luxury industry with management and problem solving skills, fosters the Brand and builds the customer loyalty, above all for the Top/VIP guests

Sales and business development

  • Reflects the corporate image in terms of standing and ensures that the team is also aligned with the Brand DNA
  • Is responsible, coordinating the Assistant Store Manager and the team, for the optimization of the overall sales performance of the store, through the constant increase of customer service standards and the continuous development of the product knowledge and of the team selling skills
  • Constantly monitors the team sales performance through the main KPIs, establishing and implementing specific action plans in cooperation with the Area Manager, in order to improve sales
  • Is able to analyze the market context in which works and to suggest improvements: indeed adequately knows market trends and competitors in order to analyze and identify business opportunities/initiatives with the aim of improving sales, promoting new products, in line with the overall Company objectives and policies

Client management and CRM

  • Maintains excellent customer relationships, in coordination with the store team to ensuring high levels of customer satisfaction
  • Is responsible for providing the highest level of customer service and for the proper management of all the critical situations related to the overall sales process/to the customer claims
  • Ensures that the network of external relations is expanded and that relations with traditional partners and prestigious people are maintained in order to promote customer loyalty, especially with Top Clients and VIPs,

Team management

  • Actively participates in the store team scouting and selection process and knows the market and the store trends in the reference area, in collaboration with the related HR Manager
  • Creates a cohesive team coordinating its different activities in order to make sure that the team members are always motivated and competent
  • Ensures the professional growth, the product knowledge and the training of the store team, by constantly stimulating them to be up-to-date about the luxury industry
  • Reports and defines the quantitative target to the store teams, always ensuring their achievement by analyzing results
  • Sets up and runs daily/weekly and/or monthly meeting in order to provide key messages and priorities to the team and to keep the communication channel always active both top-down and bottom-up
  • Keeps the team always informed about the store performance through the proper tools
  • Ensures the proper management of all the administrative and accounting responsibilities and activities and of the respect of the Loro Piana internal procedures
  • Applies all the necessary measures to ensure the safety of both personnel and customers

Profile

Skills and abilities required:

  • Understanding of luxury market
  • Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
  • Passion and high motivation for Loro Piana products and Brand
  • Experience in concessions is a plus
  • Strong computer skills and ability to work effectively with Microsoft Office and Outlook

About Loro Piana

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Loro Piana has come to set the benchmark for the world’s finest yarns and fabrics, thanks to its tireless investments in raw materials and production, and continued technical innovation. The company controls every stage of production to its exacting standards, from the collection of the natural fibers, right down to the delivery of the finished products to its stores. Loro Piana’s commitment to the sustainability of these rare, exclusive fibers has resulted in long term conservation programs to safeguard the animals and their habitats. By forging exclusive partnerships with suppliers round the world, it supports and encourages ongoing research and development right from the source. Loro Piana uses these unique raw materials to produce its world-renowned textiles and exceptional luxury goods, which are all meticulously crafted in Italy by some of the country’s most skilful artisans. Tradition and innovation inspire the company’s uncompromising vision of quality.

Store Manager – Saks 5th Avenue Concession
Loro Piana
New York
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Store Manager – Saks 5th Avenue Concession
Loro Piana
New York

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