NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.
Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
Position Description:
As a telephone Customer Care Associate, you are an integral part of the customer relationship-building process of the Neiman Marcus Group by servicing our digital customers who are shopping on one of our 3 brand websites – neimanmarcus.com, bergdorfgoodman.com, Horchow.com or via our print catalogs. You will have the critical responsibility of assessing the customer’s needs, providing answers or solutions to inquiries, solving order, and shipping issues, placing customer orders via our Order Management system, or successfully connecting customers with the appropriate retail sales associates in the various Neiman Marcus and Bergdorf Goodman locations. If you have that telephone voice flair that elicits joy and a smile to those who hear it and have what it takes to be the #1 customer service ambassador of the Neiman Marcus Group of luxury brands – then this is the job for you!
Better yet, you can enjoy this job from the comfort and safety of your home! This position is 100% remote but requires being physically present (living and working) in the State of Texas. The ideal candidate will be driven to succeed and committed to our values to be memorable, be trustworthy, be bold, be the best, and be all-heart!
Midday Shifts Available – Pay is $14.00 per hour. Training begins 9/19.
What will you do?
What skills and abilities are needed to be successful?
What are the benefits (the list is long)?
Technical Requirements:
If the above sounds like the place you want to start or build a career, and you are ready to be a part of this world-class team of associates – We Want You!
NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.
Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.
Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.
Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.
