fbpx
Single Page
Client Development Lead
Neiman Marcus
Bal Harbour
Department Stores
Full time
Posted 4 weeks ago
Copied
Market: FL - Miami
Industry Segment: Department Stores
Category: Client Development
Seniority: Supervisor
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary Statement:

The Client Development Lead is assigned to a specific store. This role is responsible for supporting all growth and development strategies for targeted customer segments at the store level, enabling Associates to cultivate, develop, and strengthen relationships with customers of the Neiman Marcus brand.

Responsibilities & Qualifications

Responsibilities & Duties

  • Leverages available reports to ensure team of Associates is achieving overall Client Development and selling KPIs
  • Executes all Client Development-specific initiatives in-store in partnership with the Group Sales Manager and the Market / Metro Manager
  • Implements company initiatives of Customer Cultivation, Omni Selling Tools and Omni Selling and Service
  • Performs detailed action plans for the store handed down by the Market / Metro Managers
  • Builds close, familiar relationships with top clients and identifies opportunities for store to strengthen Private Client Relations (PCR) experiences
  • Assists in coordinating in-store experiences (e.g., fitting room, events)
  • Implements and launches Pat tests
  • Scales and ensures that in-store roles of the Client Development team are clearly defined and have clear measurements of success
  • Provides feedback to the Managers and Directors on how initiatives are progressing
  • Coaches and mentors Associates on best practices (e.g., building relationships, personalized communication, product knowledge)
  • Partners with Group Managers to monitor performance of team members and identifies opportunities
  • Works with Associates to create and track detailed personal goals and action plans in partnership with Groups Sales Manager
  • Partners with Market Trainers to receive and deliver on-going training (especially on usage of Omni Selling Digital tools) to new Associates or as refresher to tenured Associates

Qualifications

  • 2-4 years of relevant experience, luxury retail fashion experience preferred
  • 4-year degree preferred
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Motivated and results driven
  • “Win together” mentality
  • Basic proficiency with Ms Office Product Suite, advanced proficiency with Excel preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

  • Works well with others, listens effectively, adapts to various working styles, and shares necessary information
  • Promotes and provides a collaborative environment for Associates
  • Supports coworkers in learning and developing job-related skills
  • Partners with People Managers to offer observations on performance of coworkers and identify opportunities for growth
  • Takes ownership of internal and external customer problems and resolves them quickly

Passion for Business

  • Applies knowledge of internal and external customers and / or market to develop business
  • Prioritizes tasks and uses effective time management practices to meet established team deadlines
  • Understands how team’s work contributes to general department and company goals
  • Contributes to and partners with coworkers on accurate and organized completion of work
  • Supports coordination of team tasks and activities as needed
  • Models perseverance and resilience in a fast-paced, changing environment

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Client Development Lead
Neiman Marcus
Bal Harbour
Apply with the resume on file?
See Your Resume On File
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
Save Resume for future use?
Will overwrite existing
Current or Most Recent Company*
Current or Most Recent Title*
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-3 sentences suggested, 150 words max.
Save summary for future use?
Will overwrite exsting
Compensation Expectations
Optional, but suggested
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Client Development Lead
Neiman Marcus
Bal Harbour

Apply as Guest

If you already have an account, please login first

Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
First Name*
Last Name*
Email*
Confirm Email*
Phone*
Current or Most Recent Company*
Current or Most Recent Title*
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-4 sentences suggested, 250 words max.
Compensation Expectations
Optional, but suggested
Please allow a few seconds for your application to submit