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Assistant Manager, Appointment-Based Experience
SSENSE
Montreal
Digital Fashion
Full time
Posted 3 weeks ago
Copied
Market: QC - Montreal
Industry Segment: Digital Fashion
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Description

Reporting to: Assistant Store Manager, Sales

As an Assistant Manager, Appointment Experience, you will be responsible for maximizing sales productivity at Ssense Montreal. Through our hybrid multi-channel walk-in and walk-in retail models, you’ll train seasoned personal stylists on the culture of customer relations.

Responsibilities

Sales performance — 20%

  • Ensure sales targets, Kpis and target sell-through rates are achieved for all in-store activations
  • Demonstrate leadership to sales staff by adopting a proactive attitude in store and providing on-site coaching as needed

Customer Experience — 20%

  • Oversee the client experience during scheduled visits to ensure the highest quality of service before, during and after the appointment
  • In partnership with the Assistant Store Manager, Sales, and the Assistant Manager, Customer Experience and Retention:
  • Perform customer journey management during appointment visits, which includes productivity management, presentations, inventory management and after-sales service to ensure an exceptional customer experience

Operations — 30%

  • Support the management of personal stylist group pay budgets to maximize productivity [measured in sales per hour] and improve customer experience
  • Support, promote and take responsibility for loss prevention in all areas of risk management, including physical security, store cash management, inventory management and transaction accuracy
  • Ensure compliance of store operations, health and safety measures, and housekeeping and company policies and protocols

Leadership — 30 %

  • Motivate the team to contribute to the achievement of business objectives as well as to materialize the vision and values ​​of the company
  • Recruit, train and develop a talent pool while developing succession plans
  • Participate in the creation and updating of training programs for all levels of the team by providing training and skills development opportunities

Qualifications

  • A minimum of three years of management experience in a high volume customer and retail operations environment
  • Ability to lift heavy boxes (15 kg)
  • Excellent command of English and French, both spoken and written
  • Good command of the Microsoft Office suite, the Google suite, the Web and It
  • Flexible availability based on store needs, including evenings or weekends

Skills

  • Exceptional interpersonal skills with a natural interpersonal skills facilitating the creation of client relationships
  • Understanding of different learning styles and ability to adapt to others
  • Ability to lead a dynamic environment while providing exceptional customer service at all levels

About SSENSE

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Assistant Manager, Appointment-Based Experience
SSENSE
Montreal
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Assistant Manager, Appointment-Based Experience
SSENSE
Montreal

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