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Reporting to the Assistant Manager of Appointment and Pos operations, the Merchandise Coordinator is responsible for the process and operations behind the appointment model for Ssense Montreal. The candidate will deliver on accuracy, speed and efficiency of the appointment inventory on a daily basis. The candidate will ensure flawless execution through quickly communicating and addressing issues to deliver best-in-class customer experiences. They will foster a positive work environment that embraces Ssense brand values and achieves key company objectives.
Customer experience – 20%
Operations – 70%
Team leadership – 10%
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.