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Client Advisor
Christian Dior
Jersey City
Luxury Fashion, Luxury Menswear
Full time
Posted 2 weeks ago
Copied
Market: NJ - Central
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Purpose:

Based in our Client Services Center in Jersey City, NJ, the Client Services Sales Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPI’s.

Currently recruiting for Fall/Winter/Holiday 2022-2023 seasonal F/T roles.

These positions will not be filled until November 2022 at the earliest.

Please feel free to express an interest so that we may review your application.

Profile

Tasks And Responsibilities:

  • Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction.
  • Consistently provide a highly professional approach and outstanding service in order to resolve customer issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
  • Escalate any customer issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
  • Ensure that all customer communications are handled in line with Dior policies and processes.
  • Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers.
  • Drive to achieve and exceed sales goals and planned KPI’s.
  • Recommend new and innovative approaches to address customer concerns and share successful ideas within the team and department.
  • Enter accurate information into Dior link and that updates to the SCRM database are initiated as appropriate.
  • Ensure accurate data is included for statistics and workload analysis.
  • Develop excellent working relationships within the Dior network.
  • Fluency in French, Portuguese, Mandarin, or Spanish a plus.

Additional Information

Requirements:

  • Previous experience in luxury customer service (preferably retail, hotel or concierge businesses)
  • Outstanding communication skills, both written and verbal
  • Strong sales negotiation skills
  • Clear demonstration of a customer first mind-set
  • Highly motivated, energetic and inspirational team player
  • Able to work a varied schedule including hours/days/nights/holidays and weekends
  • Able to multi-task and prioritize competing tasks
  • Fluent in English, proficiency in Spanish, French or Mandarin a plus
  • Proficient in Microsoft Office
  • Salesforce knowledge is a plus

About Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day.

Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering “metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Rich in exceptional heritage, with a community of more than 8.000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.

Client Advisor
Christian Dior
Jersey City
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Client Advisor
Christian Dior
Jersey City

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