Purpose and Scope

The General Manager will be responsible for the overall management of the store, overseeing staff, maintaining merchandise and providing exemplary client service. Other duties include achieving sales objectives, maintaining and achieving high operational standards, exceeding merchandising goals, building a highly motivated team, and furthering associates’ skills and clientele base.

Job Responsibilities

• Learning, referencing and applying product knowledge information to recommend, select, and obtain merchandise based on clients’ needs.
• Building lasting relationships with clients and expanding the client book
• Proactively seeking opportunities to introduce additional product for styling and building the client’s wardrobe, in order to enhance the overall brand experience.
• Connecting with customers and understanding their needs, such as documenting and communicating customer requests in order to converting customers into clients
• Establishing, meeting, and exceeding sales and performance goals
• Managing sales team by continually motivating staff to exceed sales and productivity goals, while setting the store standard in fostering a positive, upbeat and energetic atmosphere
• Identifying store trends and communicating these trends to the corporate buyer
• Accurately and efficiently facilitating and overseeing client purchases and return transactions
• Watching for, recognizing, and handling loss prevention situations by displaying exemplary client service
• Managing the daily operations of the store through monitoring and managing various levels of store staff and delegating appropriate responsibilities.
• Maintaining a knowledge of inventory, scheduling, setting sales goals, and training of sales associates
• Ensuring that store merchandising, windows, and visual displays are maintained and consistent with the brand image
• Maintaining clear, concise, and constructive communication lines open between sales team and corporate office.
• Seeking out top talent for the sales team through networking and recruiting
• Maintaining employee relations, problem solving, and acting as a leader to the sales team
• Lead by example in upholding a professional and positive work environment

Position Requirements

• Exceptional communication skills, written and verbal
• Excellent people management skills, with the consistent focus of building relationships with customers, team members, and corporate partners
• Strong work ethic and leadership qualities
• Sharp business acumen, with the ability to analyze sales reports and Kpis to determine business needs and develop strategies
• Know how to troubleshoot, problem solve, and work well under pressure
• Ability to manage and prioritize multiple projects based on business needs, and meet provided deadlines
• Strong organizational and client service skills
• Resourceful, hands-on, and able to work with a sense urgency
• Ability to lift 10 lbs and stand for long periods of time on the shop floor

Education and Training:

• Associate’s Degree required
• Bachelor’s Degree preferred

Experience:

• Minimum 5 years experience in luxury retail store environment
• Minimum 2 years of luxury retail management