Senior Sales Associate

January 20, 2021
0

Senior Sales Associates are responsible for meeting their sales goals and driving the store’s business through cultivating and maintaining relationships with our clients through deep product knowledge, personal engagement and luxury service.

Responsibilities

  • Sales and Customer Service
    • Provides clients advice and knowledge that they may not have realized they needed
    • Exhibits behaviors that supports KPI goals
    • Educates self and client on brand and merchandise.
    • Exhibits behaviors that supports KPI goals
    • Makes every client interaction a personal and seamless experience
    • Provides clients advice and knowledge that they may not have realized they needed
    • Demonstrates expert styling and brand knowledge
    • Meet company’s sales plan for individual sales and achieve store goals set by the corporate office.
    • Consistently ensure customers are number one store priority
    • Assist sales associates in suggesting additional merchandise to clients
    • Provide product knowledge training and development
    • Review and correct selling floor coverage as needed on a continuous basis
    • Support sales by contributing feedback with regard to the merchandise
    • Ensure that all matters are handled in a manner consistent with Company policy.
  • Client Development
    • Cultivates the client relationship through personalized connection.
    • Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients.
    • Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity.
    • Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary.
    • Develops a luxury client interested in attending unique events.
  • Teamwork
    • Partners with others to provide the best client experience.
    • Actively creates a positive work environment through teamwork and collaboration.
    • Maintains positive working relationships throughout the company.
    • Champions operational excellence.
    • Assists in all operational tasks while actively maintaining  selling floor.
    • Ensures audit compliance.
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