Personal Shopper

January 28, 2021
0

The Personal Shopper is a highly engaged seller who is equipped to take care of our most valuable clients. Their number one priority is to maximize sales and build long-term, high value relationships. The Personal Shopper is a fashion authority and skilled seller, and serves as a key store resource and leader for fashion education and selling techniques. Our Personal Shoppers provide the highest level of service to clients, assisting them throughout the store with all needs. In partnership with the Management team, the Personal Shopper builds community and personal relationships that drive good will and volume.

Responsibilities

  • Sales and Service 
    • Consistently provides a high-touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional service.
    • Services all shopping needs, anticipates needs and proactively reaches out to remind the client of occasions and holidays, and to suggest gifts.
    • Highly knowledgeable about alterations and fit; leverages the alterations service to drive sales.
    • Teaches clients how to edit, refine and style their wardrobes, both in the store and through in-home appointments.
    • Effectively manages time and productivity; utilizes available technology to maximize efficiency.
    • Expert in all our digital tools.
    • Utilizes social media to stay aware of relevant fashion trends and pop culture; encourages user generated content by creating post-worthy experiences.
    • Provides clients with premium access to products by utilizing tools to secure product for the customer: can easily sell merchandise not within their four walls.
    • Proactively seeks out product knowledge and has the confidence to sell luxury product.
    • Hosts fashion presentations and private events each season.
  • Client Development
    • Develops a luxury client interested in attending unique events.
    • Builds a relationship based on trust with each client.
    • Has strong ties to the community, particularly with local charities; establishes the company as a strong supporter in the community that gives back while creating business opportunities.
    • Assists the Management team in acquiring new high value clients through networking.
  • Business Leadership
    • Serves as the store fashion leader, sharing trends and selling initiatives as a leader in the store.
    • Cultivates trusting relationships with product designers and buyers to secure limited availability product.
    • Cares about the overall service standard in the store, stops to assist or address clients’ needs throughout the store.
    • Regular, dependable attendance & punctuality.
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