Retail Operations Manager

May 10, 2021
The Retail Operations Manager will be responsible for effectively managing the day-to-day operations of the retail stores in North America. Reporting into the VP, this role will serve as a key liaison between corporate, and retail store teams, focusing on driving strategic alignment across all necessary teams. The Retail Operations Manager will identify opportunities that will drive the business and enable seamless operations.

Responsibilities

  • Propose and define new business solutions (new retail tools, activities, practices, processes and policies).
  • Align and optimize standards of operations and efficiency across current and new stores.
  • Partner with leadership to set the vision and tone for stores while driving a highly successful and profitable business.
  • Work with Corporate Team and Store Managers to develop market specific business plans that will drive traffic and develop customer base for stores.
  • Manage with integrity, honesty, fairness, and knowledge promoting the culture, values, and vision of the company.
  • Develops Store Management teams to deliver superior customer experiences in all stores.
  • Continuously motivate and coach managers & teams to meet assigned sales and productivity goals.
  • Develop strategies to capitalize on sales and improve customer experience.
  • Performance monitoring regularly with Store Managers.
  • Oversee staffing and recruiting function in close cooperation with Corporate Team and Store Managers; responsible for personnel matters including hiring and termination.
  • Ensure consistent management, operational practices and customer service in all stores.
  • Mentor and coach Store Managers on identifying solutions and adapting to respective store, developing their managerial skills.
  • Coach and support Store Managers relating to performance & conflict resolution.
  • Assess, coach and develop teams in all areas of performance to achieve annual objectives.
  • Work closely with retail team members to ensure overall operational efficiency.
  • Support retail stores daily through troubleshooting, system compliance, transaction auditing and overall operations support & supply ordering.
  • Ensure standardization of current and new processes to achieve consistency across all stores.
  • Execute, instruct and communicate to all stores on procedural changes and new systems implementations.
  • Coordinate all activities to prepare for store openings/events to ensure smooth and execution.
  • Collaborate with key business partners to provide operational support for company and retail initiatives.
  • Travel to new store openings, as needed.
  • Manage the retail calendar of events.
  • Communicate corporate initiatives and directives to management and teams through daily/weekly meetings.
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Josette Romero
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