Retail and Wholesale Trainer

May 24, 2021

The Trainer will coordinate the execution of our brand integrity and the quality of the customer experience at the stores, as it relates to the behaviors, skills, and knowledge of all persons representing our brand.

Responsibilities:

  • Training support to retail and wholesale network.
  • Provides operational leadership for excellence in training to all store teams including service and selling skills trainings.
  • Organization and coordination of trainings such as New Hires Induction, New Store Openings, Product Training, Customer Experience Training etc.
  • Executes locally the global training tools and programs, working alongside the HQ Training Department.
  • Design specific training solutions/tools for the team that support our commercial priorities.
  • Nurturing and coaching a strong field trainer talent pool in the field that in turn both supports sales goals and elevates brand identity as it is executed at stores.
  • Creates and maintains a highly collaborative mindset by collaborating with a global team of trainers that transmit brand DNA, best practices in selling skills, customer service, and maintains high standards of product knowledge.
  • Ensure a consistent amount of field coaching to really understand business and demonstration of the exceptional customer experience.
  • Reporting and administrative tasks.
  • Training planning, field coaching and logistics, under the Retail Director and Wholesale Manager supervision.
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Josette Romero
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