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Associate Loyalty Specialist
SSENSE
Remote
Digital Fashion
Full time
Posted 2 weeks ago
Copied
Market: QC - Montreal
Industry Segment: Digital Fashion
Category: Customer Service
Seniority: Associate
Job Type: Full time
Remote? Fully Remote

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Reporting to the Loyalty and Retention Manager, the Loyalty Associate Specialist will support key business objectives by driving and executing customer loyalty projects and assisting the continuous improvement of the loyalty program and other customer retention activities.

The primary mandate will be to collaborate cross-functionally to drive ROI positive projects that will encourage our clients to make repeat purchases, maintain customer dashboards, collaborate with other teams to optimize the customer journey, and support customer selection for exclusive perks. The ideal candidate will bring a culture of optimization via measurement and testing, considering different approaches in line with organizational values, policies, and procedures.

Responsibilities

  • Support and maintain daily operation of the loyalty program
  • Support planning, development and deployment of loyalty projects to exceed sales targets while staying in line with business and brand values
  • Identify and develop new commercially valuable offers to be given to specific client segments
  • Create and analyze performance dashboards, identify optimization opportunities and communicate results
  • Create customer segments to support targeted marketing campaigns and/or specific customer needs
  • Support several teams in optimizing through testing the customer journey across touchpoints
  • Collaborate in the development and execution of key retention initiatives cross-functionally
  • Participate in the development and implementation of the Loyalty roadmap
  • Stay abreast of the latest trends, best practices, strategies, and industry standards

Skills

  • Analytical and detail-oriented
  • Team player with a natural ability to build relationships
  • Creative thinker with excellent problem-solving abilities
  • Strong organizational skills
  • Interest in fashion, an ass

Qualifications

  • Bachelor’s degree in Marketing or a related business field
  • Master’s degree, an asset
  • A minimum of 2 years of professional experience in a data-driven role with a focus on CRM, retention programs, email programs, and/or web projects
  • Strong track record of exceeding revenue growth expectations
  • Strong understanding of data manipulation and segment creation
  • Strong knowledge of Google Analytics, Excel, and statistical packages

About SSENSE

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Associate Loyalty Specialist
SSENSE
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Associate Loyalty Specialist
SSENSE

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