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Client Advisor
Fendi
Beverly Hills
Luxury Fashion, Luxury Menswear
Full time
Posted 1 month ago
Copied
Market: CA - Los Angeles
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position:

The Fendi Client Advisor is responsible for providing best in class customer service and for exceeding their sales goals. Through product knowledge and elevated operational acumen, the Fendi Client advisor creates an exceptional client experience and supports the Brand commitment to excellence.

Job Responsibilities

  • Achieve all Client Advisor Kpis and Crm requirements.
  • Meet or exceed store, category, and individual sales goals.
  • Adhere to all Top Store Guidelines.
  • Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
  • Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
  • Follow all store policies and procedures.
  • Participate in necessary stocking/restocking of the store.
  • Proficient and accurate use of Pos system and other software as required, updating customer database.
  • Obtain product knowledge, company information and history.
  • Keep up to date with company news and be familiar with the competition.
  • Maintain a professional appearance and follow Fendi dress code, grooming, and uniform standards.
  • Perform regular store maintenance functions as needed or assigned.
  • May have responsibility for opening/closing the store as needed, including morning team meeting.
  • Assist in maintaining visual standards with direction from Vm, corporate and management.
  • Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
  • Be a positive role model, always representing the brand appropriately.
  • Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
  • Participate and prepare for monthly team meetings.
  • Adhere to loss prevention standards.
  • Follow all health and safety guidelines.

Additional information:

Qualifications

  • Minimum 2 years’ experience, luxury retail preferred
  • Strong drive for results; goal oriented
  • Excellent interpersonal skills: the ability to communicate effectively both verbally and in writing
  • Ability to use Pos system and its inventory management functions Rtw experience preferred
  • Foreign language skills are a plus
  • Ability to work in a team environment
  • Ability to lift boxes / weight up to 10lbs
  • Minimum High School Diploma
  • Organizational and strong computer skills required
  • Must have flexible availability, some nights, weekends, and holidays.

About Fendi
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl

Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder.

In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry.

Today FENDI is synonymous with quality, tradition, experimentation and creativity. www.fendi.com @fendi

Client Advisor
Fendi
Beverly Hills
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Client Advisor
Fendi
Beverly Hills

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