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Tiffany & Company is looking for an experienced & dynamic leader to take the Tiffany & Co. Client Services Center to the next level. You will be responsible for managing the 150+ people client services team that handles all contacts and conversations with clients contacting Tiffany & Co. across channels. Your mission will be to deliver best-in-class luxury service to build long-term client relationships, as well as to drive remote selling and deliver business growth. You will be responsible for driving process improvements in operations and resource planning, elevating the client experience, driving innovations in remote selling, and building a clienteling culture and capabilities.
Reporting to the VP of Digital Commerce & Omnichannel, you will manage a team of 150+, with 4 direct manager reports.
Lead daily operations of the Client Services Center to deliver exceptional client services and sales growth
Drive improvement in resource planning, hiring, and training processes
Client: Establish a client-centric culture and foster partnership with rrscetail to deliver best-in-class omnichannel luxury experiences.
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.
Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.
The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.