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ECOMMERCE CLIENT SERVICE SPECIALIST
Omega
Miami
Luxury Watches and Jewelry
Full time
Posted 3 weeks ago
Copied
Market: FL - Miami
Industry Segment: Luxury Watches and Jewelry
Category: eCommerce
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Description

The eCommerce Client Service Specialist will support both business and operational functions. This person will be a self-starter with strong intuition, organization and accountability. Supporting the Us market, this person will be responsible for coordinating and assisting the teams in the eCommerce experience, including Customer Service and Fulfillment. Fast, concise and clear communication is key as is cross-functional relationships with global and local teams.

Responsibilities

  • Answer eCommerce sales and service opportunities via online chat, phone and email
  • Handle customer complaints including escalations, provide appropriate solutions, and follow up to ensure resolution.
  • Provide technical watch knowledge to virtual clients
  • Assisting clients with order placement
  • Review transactions and flag issues
  • Serves as point of contact for returns and exchanges
  • Customer Acquisition Entry
  • Follow up on returns and quality control processes
  • Utilize interactions with the end-consumer to identify and suggest ways to improve the customer experience through improved processes and site updates.
  • Follow communication procedures, guidelines, and policies.
  • Provide accurate, valid, and complete information by using the proper methods and tools.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Generate reporting for the department related to customer service Kpis, shipping and delivery issues, and overall customer feedback.
  • Meet and exceed defined Kpis
  • Attend necessary trainings and conferences; weekly site Qa

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

  • Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
  • Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
  • Company paid life insurance and Long Term Disability
  • 18 Pto days per year, 23 Pto after 5 years
  • 7 days per year extended paid time for medical, parental and military leave
  • Holiday pay
  • Voluntary Fsa, Std, Accident/Hospital Indemnity insurance
  • Employee product discount

About Omega

Founded in 1848, OMEGA is a watch brand synonymous with excellence, innovation and precision. The company has constantly been defined by its pioneering spirit, demonstrated by its conquests of the oceans as well as space. Since 1965, the OMEGA Speedmaster has been worn on each of NASA’s piloted missions including all six moon landings and many of history’s greatest explorations beyond Earth.

As well as this, no brand is more actively involved in sports timekeeping. In addition to partnerships in golf, sailing, athletics and swimming, OMEGA has served as the Official Timekeeper of the Olympic Games since 1932. This role has not only involved the precise timing of many different sports and disciplines, but also the consistent development and evolution of the vital equipment that today’s athletes rely on.

In watchmaking, OMEGA’s history has been dedicated to a quest for perfection. This legacy continued in 1999 with the launch of the revolutionary Co-Axial escapement and, in 2015, with the world’s first Master Chronometer. Approved by the Swiss Federal Institute of Metrology (METAS), Master Chronometer certification today represents the Swiss industry’s highest standard of precision, magnetic resistance and chronometric performance.

ECOMMERCE CLIENT SERVICE SPECIALIST
OMEGA Boutique
Miami
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ECOMMERCE CLIENT SERVICE SPECIALIST
OMEGA Boutique
Miami

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