Talent Management & Organizational Development:

• Assess organization’s development needs and develop programs accordingly to raise the level of human resources development awareness and competencies.
• This role will require extensive collaboration with leaders to develop specific training tools to meet their needs.
• Partner with employees at all levels across the organization to better understand and incorporate their needs into training, career-pathing, and development initiatives in relation to Global and Regional guidelines.
• Coordinate streamlined recruitment process with the Hiring Manager and Talent Acquisition team. Create job descriptions, screen candidates, ensure that the hiring manager has developed a departmental induction process and is prepared to welcome and integrate the new hire.
• Create a pleasant and memorable recruitment experience.
• Conduct workforce analysis, including headcount planning and turnover as well as any other reporting required by the brand.
• Propose thoughtful and innovative recommendations on ways to improve the onboarding and induction experience

Employee Relations:

• Evaluate Employee Relations issues at hand and advise the Manager of proper protocol.
• Partner with the Corporate attorney in ensuring the issue is being evaluated appropriately and handled in the best manner possible.
• Coach Managers in dealing with performance management and Employee Relations issues.
• Ensure that Managers are complying with appropriate protocol and procedures upon issuing a verbal, written or final warning, if necessary. Review written warning memos to be issued.
• Lead workplace investigations and provide thorough and detailed research, analysis and recommendations.
• Ensure that all Hr policies and procedures are being adhered to fairly and consistently.
• Follow-up on issues with the Managers as needed.
• Maintain strong communication and positive relationships with employees to promote employee satisfaction.
• Seek to proactively identify risks and challenges within the employee population
• Assist with the development and implementation of De&I initiatives

My Performance Journey (Mpj) and Salary Review Process:

• Provide guidance to all managers throughout the Performance Management Process and ensure that Mpj forms are being completed in a timely manner.
• Ensure leaders are utilizing Development Plan framework to challenge and stretch their teams, ultimately elevating talent within the team.
• Provide overall support and advice in delivering performance management reviews.
• Provide guidance and support to the Manager in building promotional business cases.
• Coordinate Hr Compensation team in determining compensation increase and bonuses and advice managers during the salary review process.
• Partner with compensation team to audit employee data to ensure that the correct information is feeding the performance management and salary review platforms.

Employee Benefits

• Knowledge of programs, Fmla guidelines and company leave of absence processes in order to assist employees with inquiries and partner with the Rna Benefits team.
• Assist the Rna Benefits Manager with annual open enrollment or other benefit programs as needed.
• Assist employees and management teams with payroll questions and inquiries relating to payroll, direct deposits, E-time, earned time off, holiday pay, etc
• Partner with Rna benefits team to review accommodation requests as needed to ensure a consistent approach that is in line with business needs.
• Alert the benefits team to feedback from employees regarding the current benefits and any requests for revisions or additions.

Qualifications / Essential Duties

• A minimum of five years of experience in Human Resources, with skills in high volume employee relations, talent management, recruiting, and performance management.
• Demonstrated effectiveness in identifying needs, developing action plans and executing deliverables and presenting outcomes and recommendations.
• High degree of comfort in dealing with ambiguity
• Ability to lead others through change
• College degree in a related area, Mba or Masters preferred.
• Experience within a talent role with an organization known for successful talent management is ideal.
• Knowledge of Us state employment laws.
• Strong interpersonal and consulting skills in dealing with employees at all levels of the organization, including leadership, influencing and relationship-building across functions.
• Experience coaching mid or senior-level leaders to improve leadership performance. Strong negotiating and conflict resolution skills.
• Strong verbal and written communications skills.
• Strong systems skills including competency in Sap Human Resources, PowerPoint, and Microsoft Excel
• Strong attention to detail with the ability to multi-task.
• Must possess strong leadership and customer service skills.
• Retail or customer relations center experience a “plus”.
• Ability to travel domestically on a regular basis (up to monthly or more frequently, as needed) for various events, in-person meetings, conferences, and other business-related activities with the potential for international travel requirements.
• Must be flexible in availability to work, including working outside of typical business hours,as needed.