What You’ll Do:

• Primary responsibilities include supporting Tiffany & Co. clients with top-level solutions for jewelry repairs and alterations.
• Focus on improving overall efficiency by adhering to Tiffany & Co. prescribed routing steps and within standard times for servicing of jewelry pieces and key projects flowing through the Tiffany Service Center. Functions and responsibilities will be carried out in full compliance of quality standards, project timelines, gemological requirements, work instructions and procedures.
• Communicate effectively to keep department management updated on project status, issues, and concerns. Identify potential barriers to meeting completion timelines as soon as they arise.
• Perform other duties including, but not limited to, setting and polishing work as assigned to support departmental objectives and deliverables.
• Verify the accuracy of work orders relating to client requested work instructions, item description and item condition.
• Work safely at all times by consistently following safe work procedures for Jewelers, as well as all safety procedures required at your worksite. Promptly report all incidents and safety issues to management.

Required Qualifications:

• 5-8+ years’ bench jeweler experience.
• Significant experience with performing and troubleshooting jewelry repairs.
• Technical understanding of polishing and setting jewelry manufacturing techniques.
• Extensive experience working with diverse materials (e.g., platinum, yellow gold, white gold) and gemstones/diamonds
• Demonstrated knowledge and experience of a laser welding and torch soldering techniques.
• Must meet or exceed productivity standards based on work mix and role.
• Must be able to complete all craft work according to Tiffany & Co. quality and design standards.
• Must be flexible to adapt to changing priorities and willing to change responsibilities within the department as needed by the business.
• Demonstrated English verbal and written communication skills with the ability to effectively interact with multiple staff levels.
• Strong organizational, interpersonal skills and partnership skills. Working well within a team environment is a must.
• Professional work ethic demonstrative of exceptional client service, compliance with all company policies and procedures including but not limited to safety, confidentiality, security, and attendance.
• High School Diploma or equivalent

Preferred Qualifications:

• 10+ years’ of bench jeweler experience
• Experience setting diamonds and colored gemstones
• Jewelry/Manufacturing industry experience