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Valuations Representative
Tiffany & Co.
Queens
Luxury Watches and Jewelry
Full time
Posted 2 weeks ago
Market: NY - New York
Industry Segment: Luxury Watches and Jewelry
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Valuation Representative is part of a larger team responsible for the preparation of retail replacement documentation to be delivered to Tiffany & Co. customers. Valuation Representatives converse with stores via e-mail and telephone to ensure urgent orders are taken care of efficiently, questions are answered, and corrections are made. In times of need, Valuation Representatives also assist in Customer Relations with responding to customer e-mails in regards to their repair and valuation questions and concerns, and making outgoing calls to customers to finalize orders or obtain clarification.

What You’ll Do:

  • Processing insurance documentation for Tiffany & Co. merchandise, including Diamond Certificate Packages, New Sale, and Retail Price Update.
  • Maintaining the integrity of customer information by reviewing sales transaction history and confirming ship to addresses.
  • Researching merchandise details to create accurate descriptions by applying knowledge of jewelry and gemological terminology. Researching available resources and systems to determine the most accurate methodology to establish the most accurate retail replacement value in the appropriate currency. Work with other divisions within Tiffany & Co. to proactively solve potential customer and pricing related conflicts when creating valuation documents.
  • Ensuring that orders are moved to the appropriate status within the established timeframes.
  • Document order/customer specific information on the memo screen and proactively communicate to management any deviation from existing guidelines.
  • Provide customer and administrative support for all Customer Operations needs, including:
  • Departmental organization and inventory supply levels
  • Business reporting and special projects.
  • Responding to internal and external communication within the established time frames and be able to anticipate responses in order to prevent unnecessary communication.
  • Assisting Customer Relations with valuations specific customer e-mails and select telephone calls in times of need.

Required Qualifications

  • Solid customer service and organizational skills.
  • Able to multi-task with regularity.
  • Thrives working and participating in a collaborative and creative production environment.
  • Self-motivated.
  • Able to monitor own progress to strive for success and execution.
  • Proficient in Microsoft Office applications: Excel/Word/Outlook.
  • Strong English language skills, particularly in reading and business writing.
  • High School Diploma or Equivalent.
  • Willing to work extra hours as needed during peak periods and times of need to meet the demands of the business.

Preferred Qualifications:

  • Undergraduate Degree
  • Familiarity with As400, Jdedwards/Oracle systems
  • Knowledge of jewelry/gemstones
  • Experience in luxury retail or customer service
  • Familiarity working with insurance or legal documents
  • Strong business background

About Tiffany & Co.

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

Valuations Representative
Tiffany & Co.
Queens
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Valuations Representative
Tiffany & Co.
Queens

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