Summary
The Beauty Counter Manager creates personalized beauty experiences, maximizes sales for an assigned luxury brand, and mentors customers and team members through makeup application, skincare analysis, and digital selling. This role balances sales performance with teaching and customer relationship building in a commissioned retail environment at a department store counter.
Responsibilities
- Perform makeup applications and conduct skincare analyses for customers
- Recommend products based on customer beauty goals and trends
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive results
- Keep the counter and department organized and customer-ready
- Handle sales transactions including refunds and exchanges
- Open new customer rewards accounts to build loyalty
- Stay current on product knowledge through brand and company trainings
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection and communication skills
- Ability to proactively resolve customer concerns and support a positive team environment
- Strong multitasking, organization, and follow-through abilities
- Drive to achieve sales goals and use networking and technology for selling
- Flexible availability including evenings and weekends
- Physical ability to stand and move continuously for 6-8 hours per shift
- Capability to lift and handle items up to 25 pounds occasionally
- High level of ownership, accountability, and initiative
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