Summary
The Beauty Counter Manager leads sales and brand presentation at an in-store beauty counter, delivering personalized makeup and skincare services while driving sales and building customer relationships through in-store and digital channels. This role balances selling, educating customers, and managing counter operations and vendor events in a commissioned environment.
Responsibilities
- Perform makeup applications and skincare analyses for customers
- Recommend products and create personalized beauty solutions
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales, refunds, and exchanges and open customer reward accounts
- Maintain counter organization, cleanliness, and customer readiness
- Stay current on beauty trends and product knowledge through training
- Work a flexible schedule including evenings and weekends
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection and communication skills
- Empathy and respect for diverse customers during services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and use networking and technology
- Ability to work flexible schedule based on business needs
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours and perform physical tasks
- Ability to lift up to 25 pounds occasionally
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