Summary
The Beauty Counter Manager leads sales and client experiences for assigned luxury beauty brands at the store counter, balancing selling and teaching responsibilities while driving counter performance and maintaining vendor relationships. This role includes performing makeup applications and skincare consultations, achieving sales goals through in-store and digital tools, and managing events and promotions.
Responsibilities
- Provide makeup applications and skincare analyses tailored to customer goals
- Set and achieve personal and counter sales targets using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to drive business results
- Perform sales transactions including refunds and exchanges and open customer accounts
- Create a welcoming and inclusive customer experience and support team collaboration
- Keep the beauty counter organized, clean, and customer ready
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for customer service, beauty trends, makeup application, and skincare
- Strong ability to connect with customers and handle customer concerns professionally
- Excellent multitasking, organization, and follow-through skills
- Drive to achieve sales goals and aptitude for using networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Capable of continuous movement and occasional lifting up to 25 pounds
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