Summary
The Beauty Counter Manager leads sales and customer service for assigned beauty brands, providing makeup applications, skincare consultations, and personalized experiences while coaching and collaborating with the team to meet counter goals and drive business.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions including refunds and exchanges
- Open new customer rewards accounts to build loyalty
- Keep the department organized, clean, and customer-ready
- Stay current with beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent ability to connect with customers and handle concerns
- Empathy and respect for customers during services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and willingness to use networking and technology
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
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