Summary
The Beauty Counter Manager leads sales and customer experiences for assigned luxury beauty brands, combining product expertise, makeup application, and coaching to drive counter performance. This role focuses on building customer relationships in-store and digitally, managing vendor events, and maintaining a professional and welcoming counter environment.
Responsibilities
- Conduct makeup applications and skincare analyses and recommend products based on customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Handle sales transactions, refunds, exchanges, and open customer accounts
- Collaborate with team members to create an inclusive and welcoming environment
- Maintain counter organization, cleanliness, and customer readiness
- Keep up with beauty trends and product knowledge through trainings
- Use networking and technology to grow customer following
Requirements
- Passion for beauty, makeup application, and skincare
- Excellent customer connection skills and ability to handle customer concerns
- Empathy and respect during makeup and skincare services
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals and interest in digital selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours and perform physical tasks
- Ability to lift regularly up to 10 pounds and occasionally up to 25 pounds
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