Summary
The Client Advisor delivers exceptional luxury service by meeting individual client needs and representing the brand through a branded client experience. This role focuses on driving sales, building lasting client relationships, and maintaining store standards within a luxury retail environment.
Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals
- Provide exceptional customer service and product knowledge following the brand selling ceremony
- Drive and exceed individual KPI goals and quality of sales
- Capture and maintain accurate client data using CRM tools
- Maintain an active and organized client book with regular follow up
- Advise clients on trends and developments in fashion and luxury products
- Collaborate with colleagues to ensure a consistent client experience
- Maintain store security standards and uphold visual merchandising guidelines
- Keep understock and stock room neat and organized
Requirements
- Bachelor’s Degree preferred
- 3+ years of luxury fashion sales or similar customer service experience
- Proven ability to drive results and build lasting customer relationships
- Excellent oral and written communication skills
- Strong organization, follow up skills, and attention to detail
- Team focused with ability to collaborate effectively
- Ability to work in a fast paced dynamic environment
- Flexible schedule including evenings, weekends, and holidays
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