Summary
The Client Advisor delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating long-term relationships while supporting store goals and visual merchandising or training needs as required.
Responsibilities
- Provide exceptional client service in accordance with brand client experience standards.
- Welcome clients and develop long lasting client relationships through active clienteling.
- Proactively reach out to existing clients and develop new clients to drive sales.
- Achieve and exceed individual sales goals and key performance indicators.
- Review personal KPI performance and adjust sales approach to improve results.
- Support inventory preparation and execute operational tasks as necessary.
- Support and maintain visual merchandising standards in store.
- Follow up on customer charge sends repairs and holds promptly.
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment.
- Client centric with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively with clients and management.
- Dependable punctual and flexible with ability to work in a fast paced environment.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
- Ability to communicate in English required additional languages preferred.
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