Customer Service Representative - Christiana Mall

Summary

Provide a seamless and friendly customer experience handling a variety of transactions, demonstrating expertise in store technologies, and resolving customer issues promptly while maintaining privacy and security of information. Motivate team adoption of initiatives and support positive team relationships. Schedule varies based on business needs and is seasonal and regular.

Responsibilities

• Assist customers with various transactions and inquiries
• Use and demonstrate expertise in store technologies and operating systems
• Defuse and resolve customer situations in a timely manner
• Ensure security and privacy of customer information through compliance and education
• Inspire trust and foster positive teamwork and relationships
• Motivate others to adopt programs such as Nordstrom Rewards
• Prioritize multiple tasks in a fast paced store environment

Requirements

• Customer obsessed with strong relationship building skills
• Proficiency with MS Windows iOS and Android operating systems
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks and work a flexible schedule
• Accountability initiative and a high level of ownership
• Ability to work varied hours and schedules based on department needs