Customer Service Representative - Roosevelt Field

Summary

Provide friendly and effective customer service in a fast paced store environment by assisting customers with transactions, using store technologies, resolving issues, and supporting sales initiatives. Maintain customer privacy and security while fostering teamwork and positive relationships. Work a flexible schedule that varies by week based on business needs.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Use and demonstrate expertise in store technologies and operating systems
• Resolve customer concerns promptly and professionally
• Inspire trust and build positive relationships with customers and team members
• Promote programs such as the rewards program to customers
• Ensure security and privacy of customer information through compliance
• Defuse difficult situations and provide effective resolutions
• Work varied schedules to meet department needs

Requirements

• Strong customer service orientation and relationship building skills
• Proficiency with MS Windows, iOS, and Android operating systems
• Clear and effective verbal communication and interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability, initiative, and high level of ownership
• Ability to work a flexible schedule based on department needs
• Comfort working in a retail store setting