Manager - Alterations - Galleria At Roseville

Summary

The Alterations and Tailor Shop Manager leads a tailoring team to deliver high quality alterations and exceptional customer service. This role includes hiring and developing staff, organizing department workload to meet promised completion dates, and managing shop operations and expenses.

Responsibilities

• Teach coach and develop employees to provide excellent customer service
• Identify recruit and hire qualified alterations and tailoring talent
• Coach employees to complete alterations according to company guidelines quality standards
• Ensure department workload is organized and items are completed by date promised
• Educate employees on proper fit shop procedures and guidelines
• Manage office and labor expenses for the shop
• Maintain safe and proper use of all shop equipment

Requirements

• Previous experience in alterations and tailoring
• Ability to use and maintain tailoring equipment safely
• Strong communication skills with co workers and customers
• High level of ownership accountability and initiative
• Ability to work a flexible schedule based on department and store needs
• High school diploma or equivalent preferred