SummaryThe Operations Manager oversees and directs the operations function within the Showroom, ensuring the smooth running of operations to enable the ultimate client experience. This role involves working closely with sales professionals and other members of management to drive the business, focusing on sales support, process efficiencies, and procedure compliance.
Responsibilities- Manage employee issues professionally and in accordance with company guidelines.
- Partner with management for onboarding new hires, including training on processes, policies, and procedures.
- Complete all new hire paperwork and act as a role model for company standards.
- Assist with floor coverage and ensure a welcoming environment for clients.
- Support brand image by maintaining displays and visual areas.
- Address and resolve client situations according to company standards.
- Manage daily store operations, including opening and closing the store.
- Oversee shipping, receiving, inventory control, and the Service Department.
- Promote and assume responsibility for loss prevention and risk management.
- Reconcile merchandise discrepancies and manage controllable expenses.
- Ensure team adherence to retail operating and security procedures.
- Train and educate the team on digital fluency and systems knowledge.
Requirements- High school degree or college degree preferred.
- 3+ years of experience in operations in a service-related industry.
- Bilingual in Spanish is ideal.
- Strong analytical, verbal, and written communication skills.
- Proficient in Microsoft Word and Excel.
- Organized, detail-oriented, and able to multi-task in a fast-paced environment.
- Team-focused with a desire to collaborate effectively.
- Innovative, proactive, and strategic thinker.
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