Summary
Lead and deliver retail training initiatives for the US East Coast region, supporting store teams on product knowledge, selling techniques, and client experience. Collaborate with training leadership to localize and deploy content, monitor eLearning platforms, and conduct in-store coaching and observations. Manage training-related projects, store visits, and action plans to improve performance and customer feedback.
Responsibilities
- Analyze existing training content and create new materials to address learning gaps
- Upskill sales teams on watch knowledge, including high end complications
- Deploy and reinforce trainings for Store Managers and Client Advisors on brand storytelling and collections
- Conduct retail coaching and in-store observations and provide feedback to leadership
- Support onboarding of regional retail hires and localization of central training initiatives
- Create, monitor, and track store visits to support regional initiatives
- Prepare, execute, and follow up on in-store trainings
- Monitor eLearning platforms and track learner progress for assigned market
- Develop needs analyses and action plans related to Mystery Shop and Voice of Client initiatives
Requirements
- Minimum of 7 years in a similar training role, preferably in luxury retail
- Extensive watch knowledge; certification with FHH or similar is a plus
- Strong understanding of competitive watch market and micro-mechanics
- Experience with eLearning platforms and Microsoft Office applications
- Ability to manage departmental budget contributions and expense reporting
- Strong interpersonal skills and agility across professional environments
- Capacity to travel domestically and internationally up to 50% to 70% of the time
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