Summary
Seasonal customer service role focused on delivering friendly, problem solving support to customers in a store environment. The role requires technology proficiency, strong communication, teamwork, and flexibility to work variable schedules based on business needs.
Responsibilities
- Assist customers with a variety of transactions and provide a seamless friendly experience
- Demonstrate expertise in store technologies and operating systems
- Inspire trust and positive relationships with teammates and leadership
- Defuse customer situations and provide timely effective resolutions
- Ensure security and privacy of customer information through compliant handling
- Promote initiatives such as the Nordstrom Rewards program
- Work variable hours and schedules based on department needs
- Handle merchandise including lifting, reaching, bending and other physical tasks
Requirements
- Ability to build effective relationships with customers peers and leadership
- Proficiency with MS Windows iOS and Android platforms
- Clear effective communication and strong interpersonal skills
- Ability to prioritize multiple tasks in a fast paced environment
- Accountability initiative and high level of ownership
- Willingness to work a flexible schedule including variable hours
- Ability to perform continuous movement for 6-8 hours and lift up to 25 pounds occasionally
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