Seasonal Customer Service Representative - Shops At Merrick Park

Summary

Seasonal customer service role focused on delivering excellent customer experiences through problem solving, use of store technologies, and teamwork. The position requires flexibility in schedule and physical stamina for extended periods of movement and lifting. Emphasis is on protecting customer information and promoting store programs such as the rewards program.

Responsibilities

• Assist customers with a variety of transactions in a friendly and efficient manner
• Demonstrate expertise in store technologies and multiple operating systems
• Defuse customer situations and provide timely resolutions
• Ensure security and privacy of customer information through compliance and education
• Motivate and inspire adoption of store initiatives such as the rewards program
• Build trust and positive relationships with customers peers and leadership
• Work a flexible schedule with hours varying by week based on business needs

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency in MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Ability to work a flexible schedule based on department needs
• Physical ability to continuously move for 6-8 hours and lift up to 25 pounds occasionally