Summary
Seasonal Customer Service Representative who delivers exceptional customer experiences by assisting with transactions, using store technologies, resolving issues, and supporting store initiatives. Role requires flexibility in scheduling and sustained physical activity for multiple hours per shift.
Responsibilities
- Assist customers with a variety of transactions through a seamless and friendly experience
- Demonstrate expertise in all technologies used in the store environment
- Defuse customer situations and provide timely resolution
- Ensure security and privacy of customer information through compliance and issue resolution
- Promote initiatives such as the store rewards program to customers
- Foster trust, teamwork and positive relationships with peers and leadership
- Work a flexible schedule that varies by week based on business needs
- Handle merchandise including lifting and moving items up to specified weight limits
Requirements
- Customer obsessed with strong problem solving and relationship building skills
- Proficiency with multiple operating systems such as MS Windows, iOS and Android
- Clear, effective communication and strong interpersonal skills
- Ability to prioritize multiple tasks in a fast paced environment
- Accountability, initiative and high level of ownership
- Ability to work a flexible schedule based on department needs
- Physical ability for continuous movement 6-8 hours and to lift items up to 25 pounds occasionally
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