Summary
The Senior Client Advisor leads sales and client service efforts on the selling floor, supporting the Store Director and Team Manager in driving results, training and supervising Client Advisors, merchandise management and daily store operations. This role is a brand ambassador responsible for delivering exceptional client experiences and representing Gucci values in the marketplace.
Responsibilities
- Provide supervision and guidance to Client Advisors to drive sales performance and customer centric service
- Partner with Team Manager to deliver real time coaching and feedback to achieve business and product goals
- Assist in onboarding and training new Client Advisors to ensure consistent branded experience
- Act as a role model by greeting, listening and assisting clients to exceed shopping needs
- Network within the community to attract new clients and build brand presence
- Drive and exceed individual KPI goals through high quality sales and service
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Maintain visual display standards and merchandise presentation
- Support daily store operations and serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail luxury or service related industry preferred
- Bachelor's Degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced retail environment
- Proficiency with Microsoft Word Excel PowerPoint and Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
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