SummaryAs a Senior Client Advisor at Gucci Palm Desert, you will assist the Store Director and Team Manager in driving sales results, training and supervising Client Advisors, managing merchandise, and overseeing daily store operations. You will be a dynamic leader with strong relationship-building skills, representing the brand as a Gucci Ambassador.
Responsibilities- Provide supervision and guidance to Client Advisors to deliver high performance through a customer-centric attitude.
- Support real-time coaching and feedback to achieve business and product category goals.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training.
- Act as a role model by providing exceptional client service and exceeding shopping needs.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
- Contribute to upholding the visual display of products in accordance with Gucci standards.
- Support daily store operations and act as the first point of contact for difficult client issues.
Requirements- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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