Summary
The Store Manager will provide confident, enthusiastic and inspiring leadership to a luxury retail store, driving sales performance and maintaining exceptional customer service standards. This role focuses on developing the client base, coaching staff, overseeing daily store operations, and upholding the brand's aesthetic and service expectations.
Responsibilities
- Manage the selling environment and ensure adherence to selling floor assignments.
- Ensure impeccable customer service standards are met and exceeded.
- Maximize staff sales performance through coaching product knowledge and selling skills.
- Review individual transaction statistics and provide regular feedback.
- Assist sales professionals in achieving individual goals through monitoring suggestive selling.
- Enforce policies, procedures and operational directives consistently.
- Develop and implement plans for thank you notes and telephone and email outreach goals.
- Lead by example to maintain a respectful selling environment.
- Role model company values and brand standards.
Requirements
- Minimum 5 years selling and management experience in luxury retail.
- Proven professional sales development skills.
- Exceptional interpersonal and communication skills.
- Strong leadership qualities with ability to coach and motivate staff.
- Ability to review and act on sales metrics and transaction statistics.
- Appreciation for luxury goods and high-end clientele service.
- College degree preferred.
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