Position Overview:

The Accounts Receivable/credit & Collections Associate reports to the Controller and is responsible for the following:

Accounts Receivable:

• Ensure the receivables portfolio is maintained within satisfactory company and industry standards (Dso invoices = 50 days, Dso chargebacks = 30 days)
• Perform cash application of payments. Prepare bank deposits and ensure cash application into the Sap systems.
• On-going communication (by phone, fax and email) with customers to facilitate collection of balances.
• Work with customers to resolve all financial issues and set payment schedules in accordance with company policy.
• Ensure credit terms are adhered to.
• Reconcile customer accounts.
• Monitor customer accounts for non-payment, delayed payments, and other irregularities.
• Create and maintain up to date and complete customer files.
• Resolve chargeback(s) and credits within acceptable timeframes. Work productively with Sales, Logistics and Marketing, as necessary.
• Meet with Controller as directed to review the Aging report.
• All other duties as assigned

Credit & Collections:

• Coordinate with Wholesale team to understand market calendar, new customer appointments and to ensure new customer application for credits are received.
• Establish and review credit limits for both new and existing accounts. Propose to Cfo new lines of credit or credit limit increases/decreases. Update Sales & Logistics on Cfo’s approved lines of credit.
• Ensure sound decisions are made regarding the releasing/holding of customer orders based upon credit limit review and financial condition of the account.
• Resolve complex collection issues. Establish and develop collection agency relationships and processes, while monitoring agencies for performance and cost-effectiveness.
• Manage and mitigate credit risk by analyzing customer annual financial reports, quarterly and regulatory filings (as available), debt service rating and other reporting tools.
• Meet with customers during market, as necessary and approved by Sales team.
• Coordinate collection with outside collection agencies and legal, as necessary.
• Develop, implement and maintain corporate credit and collections policies.
• All other duties as assigned

Experience & Key Competencies:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 2 years’ experience in Human Resources related field.
• Excellent attention to detail & accuracy.
• Excellent interpersonal and communication skills (verbal and written).
• Excellent organizational, problem solving and decision-making skills.
• Proficient in computer applications.
• Ability to multi-task and prioritize.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.