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eCommerce Customer Care Associate
Remote
Department Stores, Luxury Menswear
Full time
Posted 2 days ago
Copied
Market: QC - Montreal
Industry Segment: Department Stores, Luxury Menswear
Category: eCommerce
Seniority: Associate
Job Type: Full time
Remote? Fully Remote

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Customer Service Associate E-Commerce Bilingual French/English – Remote

Reporting to: Customer Care Leader

Full-Time Permanent

Harry Rosen Inc.

Central Office 77 Bloor St. West

Remote work environment

As the leading high-end men’s wear clothier in Canada, Harry Rosen has an exciting and challenging opportunity for a Full-time Customer Service Associate, as part of our Ecommerce Customer Care Team. If you have a strong interest and passion for fashion & customer service – this is an ideal role for you.

We have been in business for more than 65 years and take pride in our status as a leader in the retail industry in Canada, and in our dedication to delivering an exceptional product and outstanding customer experience.

If you have a strong interest in retail, customer service, and fashion – this is an ideal role for you.

Responsibilities:

  • Responding to incoming customer inquiries via telephone, e-mail, and live chat
  • Following-up with clients on E-commerce, Loyalty program, and other miscellaneous inquiries
  • Participating in fraud prevention
  • Sourcing products for order fulfillment and overseeing order delivery
  • Processing returns, refunds, and other adjustments
  • Liaising with Logistics teams to ensure timely order processing
  • Working with internal and external partners to ensure client needs are met
  • Fielding gift card inquiries and processing and shipping of gift cards
  • Maintaining accurate records of your work
  • Fulfilling other requests/special projects

The successful candidate will have the following background/experience:

  • Must be available to work Full-time (Tuesday thru Saturdays, 9:30 am – 5:30 pm Est weekly)
  • Remote Work (Wfh)
  • (Available to work evening, weekends, and holidays, based on business needs)
  • 1-2 years of experience in a strong client service role preferably in a high-end retail environment
  • Excellent phone etiquette, communication, and relationship-building skills
  • Excellent organization and time-management abilities
  • 1-2 years of office administration experience is an asset
  • Strong attention to detail
  • Strong initiative and can-do attitude
  • Ability to work effectively under pressure and act as a self-starter
  • Bilingual (French) – verbal & written required

Our Commitment

We are in the business of building long-term relationships with our clients and associates alike. Our associates choose to stay and build long-term careers with our company because we recognize, promote, and reward exceptional talent with:

World-Class Workplace

  • A culture that is both rich and diverse, focused on onboarding great talent!
  • A collaborative environment built on a foundation of Teamwork.
  • A flexible benefits plan and a Pension program are just some of the perks available to support both your Wellness & Financial goals.
  • A modern, digitally advanced workplace.
  • A coach committed to supporting the achievement of your personal career goals.

Benefits & Rewards Programs

  • Opportunities for career growth and advancement
  • A competitive compensation program
  • Year-round best in industry clothing discounts and special offers
  • A generous (flexible) benefits plan including a wellness program
  • Three weeks of paid vacation, for all active Full-Time Associates, the longer you stay the more vacation you’ll earn
  • Continuing Education Reimbursement program to contribute to your professional development
  • A culture that promotes a healthy, fulfilling work/life balance while offering long-term career opportunities

As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 10 Best Managed companies in Canada.

Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services.

Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It’s in our DNA to recognize, promote, and reward exceptional work ethic and talent.

eCommerce Customer Care Associate
Harry Rosen
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