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Store Operations Manager
Etobicoke
Department Stores, Luxury Menswear
Full time
Posted 2 weeks ago
Copied
Market: ON - Toronto
Industry Segment: Department Stores, Luxury Menswear
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Store Operations Manager/Client Experience LeaderFull Time Permanent

Reporting to Store Leader

Harry Rosen- Sherway Gardens

Own your Style and your Future

  • Are you currently in a Retail Leadership role and interested in making a change?
  • Harry Rosen is the leading luxury menswear retailer in Canada. We’ve been in business for over 65 years and are recognized as among the 10 Best Managed companies in Canada.
  • We are interested in developing candidates to assume people leadership roles in our state-of-the-art stores.
  • We are committed to developing candidates who love retail, readily embrace change and technology and have the passion and ability to inspire others.
  • As Store Operations Manager/Client Experience Leader you’ll be responsible for building and maintaining a Service Desk team that recognizes their key role in delivering a superior service experience to our discerning clientele.

Here’s what we’re looking for:

  • Focus on recruiting, training and development of top Customer Service Representative talent.
  • Provide day to day leadership to the customer service team.
  • Ensure customer service standards of excellence are demonstrated at service desk
  • Provide coaching support to ensure Pos policy and procedure standards from entire store team
  • Support policy and procedures standards in line with our Brand Promise in ensuring a consistent and high-quality customer service experience
  • Provide recommendations to Senior Leadership on process improvements, and efficiency suggestions in systems and processes
  • Maintain efficiency and profitability through Pos and inventory practices accuracy
  • Ensure all store maintenance issues and Facilities issues are resolved
  • Coordinate and support accurate and timely markdowns, and restyles
  • Collaborate with National Leader on Inventory Planning, Coordination and Execution at store level
  • Identify trending issues for resolution and complete Lp Audits on causes for transaction errors
  • Ensure Bopis admin responsibilities are completed as required. Support Ecommerce and Ist Order Picking.
  • Support Administration of Advisor Onboarding, Training, and Termination
  • Program Administration and communication of Employee Packages and Associate Purchases, Sales Contests and Spiff
  • Ensure communication and proper administration of customer Gwp
  • Training on how to monitor, manage and process expired deferred sales, holds
  • Liaise with internal or external partners on various initiatives and projects

Our Commitment to our Associates:

We are in the business of building long-term relationships with our clients and associates alike. Our associates choose to stay and build long-term careers with our company because we recognize, promote and reward exceptional talent with:

A World Class Workplace

A culture that is both rich and diverse, focused on onboarding great talent! A collaborative environment built on a foundation of Teamwork. A flexible benefits plan and a Pension program are just some of the perks available to support both your Wellness & Financial goals. A modern, digitally advanced workplace. A coach committed to supporting achievement of your personal career goals

Benefits & Rewards Programs

  • A competitive compensation program.
  • A collaborative environment supported by monthly team bonus opportunities for all store associates.
  • Year-round best in industry clothing discounts and special offers.
  • You will accrue a generous three weeks of paid vacation annually, based on active full-time employment. The longer you stay, the more vacation you’ll earn.
  • A culture that promotes a healthy, fulfilling work/life balance while offer long-term career opportunities.

As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 10 Best Managed companies in Canada.

Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services.

Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It’s in our DNA to recognize, promote, and reward exceptional work ethic and talent.

Store Operations Manager
Harry Rosen
Etobicoke
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Store Operations Manager
Harry Rosen
Etobicoke

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