Missions

1. 1. Excellence of Image in Pos and in Magasin Hermes in Travel Retail
   2. Manage & Motivate Bcs
   3. Train and convey the Hermes excitement to all different sales team
   4. Manage Tr Operations

Key Responsibilities

Position reporting to the Area Manager.

• Excellence of Image in retailer Pos and in Magasin Hermes in Tr
  • Ensure excellence of execution of the permanent Image of Hermes for all type of distribution in Tr of its area (Hermes stores, Personalised space, generic stores, following the strategy defined by the Area Manager.
  • Anticipate and implement the Visual Merchandising guidelines following the marketing plan, including: order and set up of Visuals, PosM, planogram and definition of the stock need per each store.
  • Prepare and implement the store opening or refits.
  • Ensure excellence of execution of the animation in Pos, outside or at counter, following the trade plan recommendation done by the trade marketing manager
    • Manage and motivate Bc
      • Define the profile of the Bcs needed in function of the business strategy and type of clientele per store.
      • Recruit the right Bc answering to the brief defined and to the Hermes expectations (values, attitude, team spirit…).
      • Train, integrate, empower the Bc and create a strong team spirit with the other Bcs and with the store management.
      • Share objectives, evaluate and animate team and individuals to ensure sales performances. Define local incentives.
      • Optimise and validate Bcs shifts together with agency and shop management
      • Coach and ensure the excellence of service, Bc attitude and groomin
      • Define profile and recruit of the promotors team for animation. Set and share target. Define incentive.
      • Budget follow up on Bc and promotors investment (define commissions amounts and bonus per Bcs to the office in charge of payroll, temporary promotors invoices vs planning…) Ensure the partnership with agencies.

    • Train and convey the Hermes excitement to all different sales team
      • Learn and integrate all the training modules provided by International Training and work in collaboration with the International trainer to be able to deliver local training to all the local sales staff (Bc, Hermes staff, promotors & generic staff)
      • Identify needs, set up local trainings with store managers and train the different sales population (see before) according to the marketing innovation calendar.
      • Organise the yearly Travel Retail Seminar in coordination with the training dpt.
      • Feedback to the Area Manager and International trainer your training activities and report needs or best practice of competition.

Manage Tr Operations.

• Verify the Customer orders in coordination with Area Manager.
• Make sure all the requested PosM is ordered.
• Coordinate with Logistic team in France and Customer.
• Make twice a year the PosM Forecasts.
• Manage the Expenses and Budget related to the Tr activity.

Profile / Skills

• Personality
  • Attention to details
  • Responsible and willing to take responsibilities
  • Passion for fragrances and for the Hermès Universe
  • People & service oriented – friendly, patient, dedicated, adaptable
  • Pro-active – dynamic, enthusiastic, flexible, team player
  • Willing to learn – open-minded, positive
  • Well-groomed person

• Communication Skills
  • Speaks and writes fluently English and French.
  • Active listener
  • Has an easy contact
  • Team spirit: willing to share and cooperate with the rest of the team.
  • Team leader.

• Business Sense
  • Priority management
  • Sales and Business Oriented
  • Entrepreneur attitude – ability to initiate & propose
  • Achiever – receptive to figures & objectives
  • Customer oriented – knows the value of a customer oriented service
  • Strong Organisational Skills.
  • Computer skills – Excel, PowerPoint.