What This Position is All About

Under direction from the Assistant General Manager of Operations, the Alterations Manager is responsible for providing leadership and support to all of the Alterations Associates in order to provide outstanding service and meet the demands of the clients and selling organization.

Who You Are:

• You inspire others with your vision and sense of purpose. You’re an optimistic thought provoker who can motivate entire units or organizations while driving store and company initiatives.
• You are able to generate a variety of approaches to problem solving including new and novel ideas while paying close attention to detail.
• Innate ability to gain ground without damaging relationships. Can be both assertive but diplomatic. You exhibit sound business judgement and have exceptional organizational skills.

You Also Have:

• Minimum 3 years seamstress / tailoring experience in high-end or luxury merchandise setting.
• Ability to sew a wide range of garments and fit both male and female clients (made-to-measure experience preferred).
• Management experience and a proven track record in leading a successful team in a retail setting preferred.
• Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
• Associate’s Degree preferred.

As the Alterations Manager, You Will:

• Create a professional work environment by communicating and exemplifying our company’s standards of excellence.
• Create effective teamwork between the selling organization and the Alterations department.
• Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates.
• Deliver ongoing education, assessment and performance feedback to associates with regard to quality, productivity, service and alterations policy and procedures.

How Often You May Travel:

• None

Your Life and Career at SFA:

• Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount