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BROBSTON GROUP

No longer accepting applications

Beauty Guide

Posted 4 weeks ago
New York
Market: NY - New York
Industry Segment: Beauty and Fragrance
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Beauty Guide
Chanel Beauty
New York
Beauty and Fragrance
Full time
Posted 4 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

About The Role

The CHANEL Atelier Beauty Guide is responsible for facilitating the guest’s experience in makeup, skincare, and fragrance. They are the guest’s first resource for product questions and has primary responsibility for the guest experience. The Beauty Guide is an integral part of the Atelier experience, tasked with connecting the guest with the product that fits their needs and helping them understand how to navigate/customize their experience in the Atelier.

What You’Ll Do

  • Able to give a smile and warm welcome for every guest that enters the Atelier
  • Creating a sense of belonging for all
  • Conveys polish and professionalism
  • Confidently answers guest questions i.e., product, price, ingredients, product usage, inspiration, provenance, recycling initiatives, booking of services and events, etc.
  • Leads in providing virtual and in-person services support:
  • Virtual On-Call Beauty Guide
  • Virtual Services: Skin Consultation
  • In-person Skin Consultation
  • In-person Skin and Beauty Guest support
  • Understanding lifestyle and skin needs to make personalized product recommendations
  • Demonstrating a basic to intermediate level of understanding of beauty and/or skincare products: including order of application, gestures and techniques
  • Support guests in navigating through the Atelier, encouraging profile usage, trying products (physically and virtually), and generously offering to like/add products to cart when guests need an extra set of hands
  • Support, troubleshoot and document any guest profile issues
  • Assist in pulling product in preparation for events or guests’ services
  • Support in fulfilling guests’ orders with a high level of comfort in transacting sales using technology systems
  • Package products purchased by guests in line with visual merchandising standards
  • Supports in restock and management of all guest amenities
  • Is a multi-tasking pro who can give guests the attention they need without losing sight of activities (or other guests)

House Standards

  • Maintain immaculate hygiene standards in all areas including tools and zones
  • Ensure guest safety, cleanliness and satisfaction
  • Organize any items leaving the Atelier including laundry, trash/recycle, returns and coordinate their pick-up, if needed
  • Supports in cleaning product testers and brushes throughout the day
  • Ability to participate in a work climate of respect and teamwork to achieve goals

Physical Demands

  • Standing and sitting intermittently for extended periods of time
  • Ability to move heavy items – may include overhead lifting, pulling and pushing of items up to 25 lbs.
  • Reaching above or bending below shoulder level.
  • Repetitive application of Skincare and Beauty products using tools.
  • Repetitive cleaning of Beauty tools.
  • Maintaining and wiping surfaces and replenishing tools.

Who You Are

A curious soul:

While you love CHANEL products, you are a natural networker, who loves getting to know unique and diverse individuals, innately offering a high level of hospitality, inclusion and emotional intelligence.

A natural collaborator:

You actively work with your peers in achieving goals and getting the job. No task is too small or too big, you are always willing to jump in and lend a hand.

A community-centric mindset:

You have an eye for details and love working with others to streamline processes to work more effectively together, positively impacting the internal and external communities experience within the Atelier.

A relatable striver:

You embody the revolutionary & transformative spirit of our founder, constantly improving yourself and supporting the evolution of those around you; you admit when you’re wrong and are not afraid to be vulnerable.

An original:

You take pride in bringing your whole self to work and are excited to share the things you love with others, and people love engaging with you about the world around them! You create a sense of belonging for all.

OTHER Requirements

  • Passion for the beauty industry
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Basic ability to use technology and curiosity to learn new systems
  • Willingness to work a flexible schedule, including evenings and weekends

Education And Work Experience

  • Demonstrated passion for the beauty industry and demonstrated skill in customer experience
  • High school education or equivalent required

About Chanel Beauty

CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.

Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches.

CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.

It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.

Beauty Guide
Chanel Fragrance & Beauty
New York
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Beauty Guide
Chanel Beauty
New York

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