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BROBSTON GROUP

Customer Service Rep

Posted 3 weeks ago
New York
Market: NY - New York
Industry Segment: Department Stores
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Customer Service Rep
Neiman Marcus
New York
Department Stores
Full time
Posted 3 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The role of a Client Services Specialist is to provide “best-in-class” service to all clients and support the selling organization.

Responsibilities:

  • Service clients at all Client Service desks in both Men’s and Women’s locations
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships and trust on customer accounts through open and interactive communication
  • Responsible for handling large amounts of cash and complex transactions
  • Provide accurate and complete information to clients, Managers and the selling organization by using the right methods, tools and systems
  • Respond to customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Manage client escalations as best as possible, leveraging a Supervisor when needed
  • Keep records of customer interactions, process customer accounts and file documents
  • Assist with Store Care emails and call backs
  • Ensure seamless client experiences
  • Follow communication procedures, guidelines and policies
  • Curbside pickup, bring purchases to clients within and outside the store, and assist as needed

Qualifications:

  • Must have strong customer service skills, be customer-centric and have a positive attitude.
  • Experience in handling money, working on a computer and POS
  • Comfortable with technology and learning new programs
  • Team player with a “can do” attitude
  • Must be comfortable navigating difficult situations and some conflict management
  • Ability to multitask and be a quick learner

The Client Services Specialist role is subject to change and evolve based on the needs of the business.

Additional Information

  • Posting Date: Oct 11, 2022
  • Overtime Status: Non-exempt

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

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Customer Service Rep
Neiman Marcus
New York
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Customer Service Rep
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New York

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