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BROBSTON GROUP

No longer accepting applications

Fulfillment Center – Quality Assurance Manager

Posted 4 weeks ago
Dallas
Market: TX - Dallas
Industry Segment: Department Stores
Category: Operations
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Fulfillment Center – Quality Assurance Manager
Neiman Marcus
Dallas
Department Stores
Full time
Posted 4 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Summary

The Quality Assurance Manager will oversee a team of QA (Quality Assurance) Specialists to ensure the accuracy/quality for the complete product life cycle from receiving to shipping. This position will be accountable for tracking, reporting, and communicating findings to various business groups. This position will report into the Senior Manager of Inventory Control and Quality Assurance of Supply Chain.

Description

  • Provide leadership and guidance while planning, directing, and supervising the work activities of the Quality Assurance teams
  • Establish and drive tactical and strategic QA plans and initiatives
  • Propose ideas to increase the efficiency of the Fulfillment processes along with reducing frequent errors or issues
  • Create and analyze Quality reporting to support business needs/initiatives
  • Reduce errors to our customers by overseeing daily audits along with reporting errors/issues to appropriate Management members
  • Interaction with Merchants, Vendors, and Management to resolve merchandise issues relating to Product Copy/Image, Quality, and Packaging
  • Work with Customer Care on resolving customer inquiries or complaints on merchandise

Requirements – Knowledge/Skills/Abilities:

  • Bachelor’s Degree is preferred
  • 3-5 years of management experience, in a progressive warehouse/distribution environment, with a focus in Quality Assurance
  • Ability to supervise teams and manage heavy workload in a fast-paced environment
  • Excellent time management, planning, organization, and prioritization skills
  • Excellent written and verbal communications skills
  • Strong attention to detail
  • Strong sense of customer service
  • Proficient in Ms Office

Additional Information

  • Posting Date: Oct 3, 2022
  • Overtime Status: Exempt

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Fulfillment Center – Quality Assurance Manager
Neiman Marcus
Dallas
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Fulfillment Center – Quality Assurance Manager
Neiman Marcus
Dallas

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