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BROBSTON GROUP

Returns Desk Associate

Posted 3 weeks ago
Phoenix
Market: AZ - Scottsdale
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Operations
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Returns Desk Associate
Saks Fifth Avenue
Phoenix
Luxury Fashion, Luxury Menswear
Full time
Posted 3 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

What This Position is All About

The Customer Service Representative (CSR) represents Hudson’s Bay’s ideals of service and quality to the customer. The CSR responds to all assigned customer escalations, ensuring a timely response and resolution to issues, ensuring the customer’s overall or Hudson’s Bay experience is a positive one. The CSR must be able to work in a team-oriented environment, have strong people skills and be comfortable with building client relationships. The CSR must be able to support the Call Center Hours of Operation with flexible shifts Sunday to Saturday and increased hours as needed during peak business periods.

Who You Are:

  • You Put the needs of internal and external customers first.
  • Seeks customer information when improving products and services
  • You Act with customers in mind, great networking and relationship management
  • A natural problem-solver, who is also intuitively analytical and creative

You Also Have:

  • Availability to support the Call Center Hours of Operation with flexible shifts Sunday to Saturday and increased hours as needed during peak business periods
  • Customer Service and/or Call Center experience
  • Strong computer skills and experience using Microsoft Office and the internet
  • Strong math skills (i.e. percentage calculations)
  • As The Customer Service Representative, You Will:
  • Handle all telephone inquiries in a prompt, professional and courteous manner while working to ensure first call resolution with every inquiry
  • Input and/or update data and file information efficiently and accurately
  • Ensure all inquiries resolved in accordance with department and HBC policies, procedures and standards
  • Assist in the achievement of department and company results by always being conscious of priorities and the needs of the department
  • Maintain an acceptable attendance and punctuality record including adherence to schedule
  • Liaise with internal departments and external vendors

Your Life and Career at SFA:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount

About Saks Fifth Avenue

Saks Fifth Avenue first opened its doors in 1924, taking up a full city block on one of the world’s most prestigious shopping streets. Since then, Saks has changed the luxury retail game and become an icon of style and innovation—from world-famous window displays and impactful in-store art exhibitions to unforgettable, curated designer collections and a seamless online shopping experience.

The Saks team is at the cutting edge of high-end fashion, bringing the new luxury experience to customers far and wide. At the core of the Saks culture is a commitment to people—whether it’s surprising and delighting shoppers, supporting the growth of every team member or using the Saks platform to create change and champion causes.

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Returns Desk Associate
Saks Fifth Avenue Stores
Phoenix
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Returns Desk Associate
Saks Fifth Avenue
Phoenix

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