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BROBSTON GROUP

Assistant Manager, Customer Service

Posted 2 weeks ago
Manhattan
Market: NY - New York
Industry Segment: Luxury Watches and Jewelry
Category: Customer Service
Seniority: Manager
Job Type: Full time
Pay Range: $75K - $85K

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Assistant Manager, Customer Service
Van Cleef & Arpels
Manhattan
Luxury Watches and Jewelry
Full time
Posted 2 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Are You a Good Match?

  • Do you have a passion for High Jewelry, Art & Culture?
  • Do you have experience with luxury products in your past?
  • Do you have strong attention to detail and thrive in a fast-paced environment?
  • If so, we’d love to get to know you!

Role Overview

The Assistant Manager, Customer Service monitors and coordinates all jewelry and timepieces repair activity, liaising with teams in our internal and partner boutiques, Van Cleef & Arpels workshops and Richemont Service centers, to ensure the timely and qualitative delivery of client repairs. This role reports to the Senior Manager, After Sales Services and is based in New York.

Responsibilities

  • Responds to all repair inquiries from internal boutiques, external partners, call centers, and technical centers via email and telephone
  • Liaises with all entities to answer client questions and to ensure prompt, excellent customer service to our clients and internal teams
  • Promotes the adherence to and understanding of the Van Cleef & Arpels Customer Service Policy; Assists with training and coaching commercial teams on its application
  • Responsible for daily monitoring of repair activities to ensure the timely completion of client and stock repairs
  • Assists with reporting on repair volume, performance, and quality

Qualifications

  • Minimum two years’ experience providing customer service for repairs, preferably for fine jewelry and timepieces
  • Bachelor’s degree or equivalent
  • Excellent interpersonal skills with a service-oriented attitude
  • Excellent organizational and communication skills
  • Strong knowledge of Microsoft Office software, especially Excel and PowerPoint
  • Previous experience with luxury consumer products is desired
  • Previous knowledge of Sap is a plus
  • Fluency in French is a plus

Currently, we are not sponsoring work visas.  Applicants must have valid work authorization for employment is the Usa.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

More than a job…it’s an experience!  

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels.  By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process:  

  • Please complete an application on the Richemont Career Site.
  • Selected candidates will be contacted by the Hr team for an interview.

About Van Cleef & Arpels

Van Cleef & Arpels was born in Paris’ place Vendôme in 1906, following Alfred Van Cleef’s marriage to Estelle Arpels in 1895. For over a century, their names have graced some of the finest High Jewelry ever created. Over the years, the Maison has remained faithful to a highly distinctive style characterized by creativity, refinement, poetry and enchantment. Whether inspired by nature, couture or the imagination, its collections evoke a timeless world of harmony and beauty. Today, this heritage is perpetuated by all those who contribute to Van Cleef & Arpels’ excellence.

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Assistant Manager, Customer Service
Van Cleef & Arpels
Manhattan
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Assistant Manager, Customer Service
Van Cleef & Arpels
Manhattan

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