Business Training Manager

Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

Based in New York, the Gucci Business Training Manager – Northeast will be focused on the selling ceremony and behaviors training, executing, and implementing learning strategies based on corporate directives, implementing instructor-led and eLearning training courses within the Northeast market. The Business Training Manager will be responsible for performing assessments to identify training needs within the region and will work with the Market Director, Senior Manager of Retail Training, Director of Retail Training and regional training team to develop comprehensive solutions. This role will collaborate with various departments to measure the success of the training initiatives and determining the value to the overall brand objectives.

Key Accountabilities

• Support training strategies within the (insert market) with a focus on improving Kpi’s and ensuring a consistent client experience;
• Execute training activities as directed by Vice President of Retail, Director of Retail Training;
• Facilitate monthly district training calls, contributing to content development;
• Create training decks for morning briefings and activities;
• Manage Store Trainers in the (insert market location);
• Coach and train sales associates through on-the-floor observation, providing feedback, and exemplifying the luxury service experience.

Key Requirements

• Bachelor’s Degree from an accredited four-year college or university;
• Minimum of five years’ experience in a formalized training position with retail stores;
• Additional experience in a client-facing role at a retail setting is desirable;
• Luxury retail experience is preferred;
• Experience planning and managing both small and large-scale training events, with flawless follow-through and execution;
• Must be able to manage and work within travel budget;
• Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems);
• Up to 75% travel required throughout the (insert market.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.