Keyholder

Position Overview

To achieve individual sales goals by consistently delivering a memorable shopping experience to our customers. The Keyholder supports the management team in exceeding customer expectations and achieving financial goals.

Essential Duties & Responsibilities

• Building responsibilities: Opening/Closing procedures of store (i.e., open and close registers for business), complete returns and exchanges in the absence of a manager, open/close the doors to the building.
• Support the management team with the maintenance of daily tasks.
• Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities. Identifies and communicates training needs to management.
• Partner with managers in checking Task Tracker and Retailweb for updates weekly. Communicate tasks and follow up to management and associates.
• Achieve or exceed agreed upon annual sales volume objectives. Formulate action plans that maximize strategic business opportunities (i.e. promotional/special events, advertised & editorial product) and drive sales.
• Provide a memorable shopping experience by employing exceptional levels of customer service. Always be approachable, accessible, and gracious in all business interactions
• Acquire and maintain knowledge of Polo’s product and visual presentation standards in order to effectively service customers.
• Maintain merchandise in accordance with Polo’s visual presentation standards. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, folding, & floor changeovers
• Strives to develop the ability to maintain an environment that projects a high level of taste and sophistication consistent with Polo’s lifestyle philosophy.
• Maintain a professional appearance consistent with established guidelines.

Experience, Skills & Knowledge

• 2 – 4 years of retail sales experience, preferably within the luxury retail market.
• Strong written and oral communication skills
• Ability to build and maintain positive working relationships with customers, management and co-workers.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.